On this page we have collected some of the most frequent questions we are asked.
Is there a minimum amount to place the order online?
NO, your choice is free. For orders over € 50.00 shipping will be made free of charge. For orders less than 50.00 euros, a contribution to the shipping costs of 8.00 euros is required. The total amount is indicated at the end of your order and separately from the cost of the various items.
Is it possible to deliver my purchase to another address?
Yes sure. To place the order it is necessary to fill in the mandatory fields. To deliver the purchase to another address, simply indicate the desired address in the shipping data. It is necessary to indicate an address where someone is always present to collect the package.
I confirmed the order. When will it be delivered to me?
To guarantee safe and speedy shipping Livingemotion Srl uses the GLS Express Courier or TNT. The goods are delivered throughout Europe within 3/5 days after the order confirmation.
In which Countries do you deliver?
Italy, Austria, Germany, Switzerland, France (Retail), Belgium, Luxemburg, Nederland, Spain and Portugal.
Is it possible to pay by bank transfer?
Yes, you must indicate the reference number that appears in the Order Summary in the payment reason.
The reference number indicated will allow you to quickly identify the crediting of the order and then proceed with the immediate shipment of the goods.
The bank details to be credited are:
Livingemotion Srl
UNICREDIT BANK Institute
headquarters of VARESE
iban IT 11 L 02008 10800 000104140061
SWIFT: UNCRITM1380
Delivery times can be reduced by sending the bank transfer account to the e-mail address amministrazione@livingemotion.it
Is it possible to pay by credit card?
Certainly, Livingemotion uses the Paypal service to guarantee maximum security during data transmission for the management of credit card transactions. Safeguarding your financial and personal information is one of the most important priorities and it is for this reason that Paypal applies automatic encryption to all the confidential information that is sent between your computer and their server. Your computer: When you register or access the Paypal site, it is checked that on the Internet browser you use is running Secure Sockets Layer 3.0 (SSL) or the next version. During the transfer: The information is protected by SSL with an encryption key length of 128 bits (the maximum length available on the market). PayPal Server: Your personal information is stored on Paypal servers and protected by an effective protection system, both physically and electronically. To further protect your credit card and bank account numbers, we do not directly connect servers protected by firewalls to the Internet. Is it necessary to have a PayPal account to make the purchase? No. Payment is made through PayPal, but it is not necessary to have a PayPal account. Simply enter your credit card details and proceed with the purchase. If you have a PayPal account, you can easily use it to make the purchase. Who should I contact if my credit card payment fails? The customer service answers your questions through the chat available on our website or by phone at +39 332 220204 from 8.00 to 13.00 and from 14.00 to 17.00. Alternatively, you can report the problem by writing an e-mail to info@teaforte.it. The customer service will provide with the support of PayPal to send a link to the e-mail address provided at registration, to complete the payment. Can I change the payment method after completing the order? Yes. If, after receiving our confirmation e-mail, you realize that you have made an error in selecting the payment, write to info@teaforte.it indicating the order number and the desired payment method.
Can I change an order?
Yes. If, after receiving our confirmation e-mail, you realize that you have made a mistake or if you want to change your order for any reason, write to info@teaforte.it or contact us promptly at +39 332 220204 indicating the order number to be modified and the changes requested.
Can I cancel an order?
Yes. If, after receiving our confirmation e-mail, you realize that you have made an error or for any reason you wish to cancel the order, write to us within 4 hours after sending the order, to info@teaforte.it indicating the order number to cancel. If you have already paid by credit card, the amount will be returned to you through the PayPal management systems.
Can I indicate a delivery time?
No, as shipments are made by GLS or TNT courier who make deliveries throughout the day according to their own organizational logic: you must therefore indicate an address where someone is always present to collect the package.
When will I receive the invoice for the ordered items?
Usually invoices are issued via e-mail, to the address provided at registration, within a few days after purchase. If you wish to receive it first, you can send an e-mail to amministrazione@livingemotion.it or call +39 332 220204.
Can I exercise the right of withdrawal?
Of course. You have the right to withdraw from the purchase contract, without having to provide any reason and without penalty, within 14 calendar days starting from the date of receipt of the products.
How to exercise the right of withdrawal
In compliance with EU Directive 2673/2023 and Legislative Decree 209/2025 (Consumer Code, art. 54-bis), you can exercise your right of withdrawal easily and directly online:
-
Log in to your Customer Area.
-
Go to the "My orders" section.
-
Identify the relevant order and use the withdrawal function by clicking the dedicated button.
After submitting the request, you will promptly receive an acknowledgment of receipt of the withdrawal on a durable medium (via e-mail). Alternatively, you can inform us of your decision by writing an email to info@teaforte.it or by sending a paper communication to Livingemotion Srl (Via Rossi 10 - 21020 Barasso, VA).
Return of goods
The products must be sent back without undue delay and in any case within 14 days from the day on which you communicated your withdrawal to us, to the following address: Livingemotion Srl - Via Rossi 10 - 21020 BARASSO (VA) - Italy
-
Shipping costs: The shipping costs for returning the goods are at your expense.
-
Shipping method: The goods should preferably be returned by insured parcel. No parcel sent cash on delivery or carriage forward will be accepted.
-
Product conditions: In order for the right of withdrawal to be validly exercised, the goods must be returned intact, in their original packaging, and must not have suffered any damage.
Refunds
The refund of the amount paid, including standard original delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), will be made within 14 days of your communication. The refund may be withheld until the goods are received or until you have supplied evidence of having sent back the goods. We will use the same payment method you chose during the purchase, unless you indicate otherwise during the withdrawal process.
Exclusions
The above withdrawal conditions apply exclusively to purchases made on the www.teaforte.it website and therefore exclude purchases in other physical retail outlets or wherever our products are distributed.
Contacts
FOR ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US:
Email: info@teaforte.it
Tel: +39 0332/220204